Case Study
Always On, 24/7

Customer Inquiry Agent
for Retail Teams

Handles WhatsApp inquiries for stock, pricing, orders, and complaints. Replies in seconds, routes issues to the right person, and keeps the shop responsive all day.

Book a Free Audit → See how it works ↓
Live System Demo
Live
AI Agent Running
⚡
<1m
Reply Speed
Short replies for common questions and status checks keep response times under a minute.
🛡️
24/7
Always On
Fallback responses cover outages so customers still get a clear update.
👤
0
Missed Messages
Escalates to your team when a chat needs human attention.
🎯
AI
Lead Sorting
Tags high-intent requests so sales can follow up quickly.
🌐
50+
Multilingual Support
Responds in English, Malay, Mandarin, Tamil, and more as needed.
🔄
24h
Follow-ups
Sends a follow-up after an inquiry if no order is placed.
Channels

Choose your channels

Run WhatsApp only or add email and voice later. Modules are separate and priced by need.

📞
Voice Call
Handles inbound calls for product questions, order status, and complaints.
Voice AI
✉️
Gmail / Email
Reads incoming emails and replies with the right details. Optional open tracking.
Gmail + pixel tracking
💬
WhatsApp
Handles WhatsApp conversations via WATI with routing and handoff when needed.
WATI + n8n
🌐
Website chatbot (add-on)
Use the same WhatsApp logic on your website as a simple chat widget.
Transformation

Before & After

Same shop, different operations. Manual queues on the left, fast responses on the right.

Before: Manual
  • Replies depend on staff availability
  • Stock and order checks done by hand
  • Answers vary by person and shift
  • Complaints can be missed in busy hours
After: Automated
  • Every inbound chat gets a fast response
  • Stock and order data checked automatically
  • Replies are consistent and on-brand
  • Risky chats flagged for quick follow-up
The System

How It Works

Six steps from inbound message to resolution. Tuned to your catalog and workflow.

01
⚡️
Inbound capture

Captures every inbound message and tags the intent for routing.

02
🧠
Customer context

Pulls customer history to keep the conversation accurate and consistent.

03
🔄
Live inventory check

Checks live price sheets and availability before quoting.

04
🤖
Product guidance

Recommends the right hardware based on the request and store rules.

05
🤝
Order and tracking

Shares order links, confirms details, and provides tracking updates.

06
🛡️
Escalation

Flags complaints and high-value leads for immediate human follow-up.

FAQ

Common Questions

Key details before deploying the agent in your shop.

Still have questions? Book a call →
Can it answer product availability questions?
▼
Yes. It checks live records and returns current stock and pricing without manual lookups.
What if a customer is angry or complaining?
▼
It flags those chats for priority follow-up so your team can respond quickly.
Does the customer need to type special commands?
▼
No. Customers type normally. The agent handles standard conversation without menus.
Can this work for other types of businesses?
▼
Yes. It fits most catalog-based businesses using WhatsApp for sales and support.

Ready for a
WhatsApp service workflow?

We will review your current workflow and outline where WhatsApp automation fits. No pressure.

See More Case Studies

30-minute call · No sales pressure · Clear next steps